Privacy Policy

At Compassionate Circles, your privacy matters deeply to us. We handle every piece of personal information you share with the same care, discretion, and respect that grounds everything we do.

This Privacy Policy explains clearly what information we collect, why we collect it, how it is used, and the rights you hold over your own data. We have written it in plain language because we believe you deserve to understand — without having to decode legal jargon.

If you have any questions about this policy or how we handle your information, please reach out to us directly. We are always happy to talk.

1. Who This Policy Applies To

This policy applies to anyone who visits our website, submits an enquiry, books a service, attends a workshop or programme, or communicates with Compassionate Circles through any channel.

2. Information We Collect

We collect only what is necessary to serve you well and to communicate with you meaningfully. This may include:

• Your name and contact details (email address, phone number)
• Information submitted through our enquiry or booking forms
• Appointment, programme, or booking details
• Information you voluntarily share during coaching, workshops, or facilitated sessions
• Website usage data collected through cookies or analytics tools (see Section 6)

We do not collect sensitive personal data such as health records, financial account details, or identity documents unless you explicitly provide this in the course of our work together and with your clear consent.

3. How We Use Your Information

Your information is used solely to support your engagement with Compassionate Circles and to deliver the best possible experience. Specifically, we use it to:

• Respond to your enquiries promptly and personally
• Schedule and confirm coaching sessions, workshops, or services
• Share relevant resources, updates, or programme information you have requested or opted into
• Maintain internal records necessary for administration and service delivery
• Improve our website and the quality of our services over time

We do not sell, rent, or share your personal information with third parties for marketing or commercial purposes. Ever.

4. Confidentiality in Coaching and Facilitation

Compassionate Circles holds confidentiality as a core professional and ethical value. What you share within coaching sessions, reflective spaces, or facilitated programmes is treated with the utmost discretion.

Confidentiality has two limited exceptions, consistent with standard professional ethics:

• Where disclosure is required by law
• Where there is a genuine concern regarding the safety or wellbeing of yourself or another person

In either of these circumstances, we would always seek to communicate with you openly and with care before taking any action, wherever this is safely possible.

Our practitioners adhere to professional ethical frameworks in coaching and facilitation. Your trust is something we take seriously and protect actively.

5. Data Storage and Protection

We take reasonable and proportionate steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. These include secure storage practices, limited access to personal data, and responsible use of digital platforms. No method of electronic transmission or storage is entirely without risk. However, we are committed to ensuring your data is handled with the highest care practicable, and we will notify you promptly should a data breach ever occur that affects your information.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools — small files or tracking technologies — to help us understand how visitors use our site and to improve your experience. You are always in control. You may disable cookies at any time through your browser settings without affecting your ability to access our content. Where relevant, we will ask for your consent before placing non-essential cookies.

We use analytics responsibly — to understand patterns in site usage, not to build individual profiles or sell data to advertisers.

7. Third-Party Services and External Links

To deliver our services, we may use trusted third-party platforms such as booking systems, payment providers, video conferencing tools, or email services. These providers are selected carefully and are required to handle data responsibly.

Our website may also contain links to external websites — resources, social media channels, or partner organisations. Compassionate Circles is not responsible for the privacy practices of these external sites, and we encourage you to review their own privacy policies before sharing information with them.

8. Your Rights

You have clear rights over your personal data, and we are committed to honouring them. You may, at any time:

• Request access to the personal information we hold about you
• Ask us to correct any information that is inaccurate or out of date
• Withdraw consent for us to contact you or send communications
• Request that we delete your personal information, where this is legally and practically possible

To exercise any of these rights, simply contact us at the address below. We will respond promptly and without unnecessary barriers.

9. Retention of Your Data

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is deleted or anonymised securely.

10. Contact Us

For any privacy-related questions, requests, or concerns, please contact us directly at hello@compassionatecircles.com. We welcome your questions and will respond within a reasonable timeframe.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or best practice. When material changes are made, the updated effective date will be noted at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services following any update signifies your acceptance of the revised terms.

Your trust is our foundation.

We are committed to earning it — one honest, compassionate interaction at a time.

See also our Terms & Conditions and Website Disclaimer.